Insights on expert networks, market research, UX research, and AI training from the CleverX team.
A one-hour user interview produces roughly 8,000 to 10,000 words of spoken content. Transcribed manually, that takes three to five hours per session. AI transcription tools reduce that burden to minutes, with accuracy rates high enough that the time saved far exceeds the correction overhead.
Government employees are hard to recruit for research. Learn how to navigate approvals, unions, security clearances, and scheduling constraints.
Maze's free plan has real limits. For design teams and UX researchers who need more testing capacity or different methods, several free and freemium alternatives cover prototype testing, first-click testing, IA research, and behavioral observation at zero or near-zero cost.
How to run user research that meets Section 508, WCAG, and ADA requirements. Includes checklists, recruitment tips, and testing best practices.
Open source usability testing tools cover behavioral observation and survey infrastructure reasonably well, but have almost no equivalent for participant recruitment, moderated session facilitation, and active research coordination. Here is what exists, where each tool falls short, and when a managed platform makes more sense.
Note-taking during user interviews creates a persistent tension for moderators. Taking detailed notes distracts from active listening. Not taking notes creates a heavy post-session processing burden. AI note-taking tools resolve this tension automatically.
A research operations manager builds and maintains the infrastructure that allows research teams to conduct higher-quality research more efficiently. The role becomes necessary when a research program has three or more active researchers or runs more than 50 studies per year.
Logistics UX research requires specialized participants, operational realism, and sandbox environments. Here's how to research TMS, WMS, and freight platforms effectively.
Learn how government teams run user research within Section 508, PRA, and procurement constraints. Methods, recruitment, and compliance covered.
Civic tech research prioritizes public inclusivity over profit. Learn the methods, recruitment strategies, and accessibility practices that work.
B2B user research fails for one reason more than any other: the wrong participants. The platforms that solve professional participant access are a shorter list than the broader user research tool market suggests. Here is how they compare.
Consumer product research has different requirements from B2B research at almost every level. The tools that work best are built around large consumer panels, fast turnaround, and method support for the full range of consumer research from prototype testing to diary studies to session recordings on live products.