Product updates, new features, and improvements to the CleverX platform.
Feature
Video Interview Rescheduling and Support Menu
Participants and researchers can now reschedule video interviews with flexible slot selection, and a new Support menu provides easier access to help.
New Features
Video interview rescheduling: Participants can reschedule their interviews by selecting from available time slots. Researchers can offer 1-3 alternative time slots to participants, who can accept or decline.
Support menu: A new “Support” option in the user avatar dropdown menu provides quick access to help resources.
Improvements
Removed the floating chat bubble that was overlapping buttons on profile edit screens — support is now accessible via the dropdown menu instead.
Fixed online status display that was showing duplicate text.
Improved voice preview error messages to display more helpful information when audio issues occur.
Bug Fixes
Fixed memory leaks in online status tracking by properly cleaning up event listeners.
Fixed audio generation to properly handle and report errors instead of silently failing.
Improvement
Real booking availability and improved incentive flexibility
Booking previews now show real available slots, with flexible incentive options for BYOA and panel studies.
Features & Enhancements
Real booking availability preview: Study previews now display actual available participant booking slots instead of mock data, giving you an accurate view before launch
Flexible incentives for BYOA studies: Bring-your-own-audience studies now support flexible incentive configurations
Smarter incentive floors for panel studies: Incentive minimums now adjust based on study duration for a better participant experience
Improvements
Fixed all-day event handling: Calendar views now properly respect your setting to ignore all-day events when showing available slots
Mobile layout fix: Removed overlapping footer links on mobile devices for better navigation
Improvement
Video interview analysis and billing improvements
Fixed video interview analysis display, improved invoice PDF generation, and enhanced payout status visibility.
Improvements
Video interview analysis: Fixed the Summary tab to properly display interview-specific statistics (Sessions, Duration, Pain Points, Needs) instead of survey stats. Participant names now display correctly in the Quotes tab and other analysis sections.
Billing & wallet page: Redesigned the billing and wallet overview page for a clearer, more user-friendly experience.
Invoice PDF downloads: Improved reliability and consistency of invoice PDF downloads across different browsers and devices. Invoice PDFs now download reliably for all invoice types.
Payout status display: Fixed the Activity tab in payouts to properly show accurate payout status instead of displaying “Pending” for all transactions.
Study drawer UI: Enhanced the study drawer interface with improved header layout, consolidated cards, and better LinkedIn verification display.
Behind the Scenes
Optimized database queries for faster performance when loading platform statistics.
Improvement
Invoice and participant verification improvements
Improved invoice generation timing and enhanced participant verification workflows for studies with manual approval.
Improvements
Invoice generation timing: Invoices are now generated when you accept a participant, not when they complete screening. This gives you more control over the billing process.
LinkedIn verification for manual studies: For studies where auto-invite is disabled, participant LinkedIn profiles are now automatically verified in the background and stored with screening responses. This helps streamline manual review workflows.
Invoice detail view: The invoice detail drawer has been redesigned for better clarity and usability.
Improvement
BYOA participant recruitment now easier to use
Bring Your Own Audience (BYOA) recruiting is now automatically enabled when you add participants to live studies, with clearer UI guidance throughout the process.
Improvements
BYOA section always visible — The BYOA option now appears in the Add More panel even before it’s enabled, so you can see your options upfront
Helpful info banners — When BYOA isn’t active yet, a banner explains that adding participants will enable it
Automatic enablement — BYOA is now automatically enabled in the background when you add your first participants, no separate setup step needed
Better feedback — You get a success message when BYOA is first enabled, directing you to the Distribution tab to manage your participants
Clearer billing labels — Updated cost display in the billing card with more helpful labels and tooltips
Direct messaging — You can now send messages to individual participants from the Messages sidebar, making communication easier
Bug Fixes
Fixed visual stacking issues with the Add More panel overlay
Improved accessibility with proper ARIA labels for screen readers
Improvement
Study pricing updates and survey question fix
Updated study credit pricing across the platform and fixed an issue with deleting survey questions when study types are changed.
Improvements
Updated study credit pricing — Study credit pricing has been updated to reflect new BYOA, B2C, and B2B pricing tiers across the platform
Bug Fixes
Fixed survey question deletion — Resolved an issue where deleting survey questions would fail after changing a study type from survey to another type (e.g., unmoderated study)
Fix
Recording downloads, invoices, and screener improvements
Fixed recording downloads and invoice management, improved screener generation flexibility, and fixed authentication page redirects for logged-in users.
New Features
Screener flexibility: Allow screener regeneration with 1 or fewer existing questions, giving you more flexibility to update your screening criteria
Bug Fixes
Recording downloads: Fixed video and voice recording downloads that weren’t working properly
Invoice management: Fixed broken invoice download functionality and replaced it with a clickable invoice detail panel for better access to billing information
Authentication redirects: Logged-in users visiting password reset or role selector pages are now properly redirected to the dashboard
LinkedIn verification: Fixed a technical issue where verification events were firing incorrectly when verification data was incomplete
Improvement
Improved date handling and LinkedIn verification tracking
Fixed date-related queries to use current dates and added analytics tracking for LinkedIn verification flows.
Improvements
Better date handling in search: Queries using relative dates like “last 3 months” or “this month” now correctly use the current date instead of outdated references
Enhanced Analytics
LinkedIn verification tracking: Added detailed tracking of the LinkedIn verification process for improved analytics
Improvement
Study dashboard navigation and booking improvements
Enhanced the study dashboard with improved responsive navigation and redesigned the booking experience with a better layout.
Improvements
Implemented responsive three-tier navigation for the study dashboard that adapts to different screen sizes
Redesigned the booking page with an improved 3-column layout for better usability
Added Platform field to the Scheduling card on the calendar tab for clearer session details
Fixed scheduling save payload to ensure platform information is captured correctly
Fix
Study builder filtering now works without API setup
Fixed errors when filtering study participants in environments without external API credentials configured.
Bug Fixes
Study builder filtering (industries, job titles, and other participant filters) now works gracefully when external API credentials are not configured, instead of displaying error messages