Product updates, new features, and improvements to the CleverX platform.
Fix
AI Study Builder No Longer Creates Instruction Tasks
The AI study builder has been updated to remove instruction tasks from the types of tasks it can create.
Bug Fixes
The AI study builder can no longer create instruction-type tasks, aligning with recent frontend updates to the study builder interface
Feature
Video Response task type and billing clarity improvements
Researchers can now create video response tasks for participants to submit video recordings, and billing information is clearer on the upgrade sidebar.
New Features
Video Response Task Type
Create video response tasks where participants can record and submit video answers
Researchers can set recording limits (max duration), allow retakes, enable camera switching, and configure file upload options
Write formatted task instructions with rich text editing, images, and embedded videos
Participants can record videos directly in the platform and submit their responses
Dashboard displays and plays back participant video submissions
Support for both single-session and diary-mode (multi-task) studies
Improvements
Clearer Billing Information
Plan allocation labels now correctly show “Annual allocation” for yearly plans instead of “Monthly allocation”
Replaced unclear billing terminology with plain language (“Adjusted for your current billing cycle” instead of “Prorated for X days”)
Clarified credit addition language (“credits added to your balance today” for better clarity)
Removed inaccurate “Total credits after upgrade” calculation that could mislead researchers
Fix
Voice input and study setup bug fixes
Fixed voice input tooltip text and resolved critical bugs preventing study setup, including moderator removal and audio recording issues.
Bug Fixes
Clarified voice input tooltip: Updated the voice input button tooltip to accurately reflect the current functionality without outdated keyboard shortcut references
Moderator removal now persists: Fixed an issue where removed moderators would reappear after saving study settings
Audio recording behavior corrected: Fixed unintended audio auto-recording in chat that occurred when using voice input
New Features
Shared inbox with email threading: Added the ability to send follow-up emails and track participant replies directly within studies, including an email timeline view to see all communication history with each participant
Improvement
Updated subscription credits and fixed billing calculations
Fixed a bug where yearly subscription customers were receiving monthly credit amounts instead of their correct yearly amounts, and updated credit values across all subscription plans.
Improvements
Fixed yearly subscription billing — Yearly subscribers are now credited the correct yearly amount instead of the monthly fallback amount
Updated subscription credit values — Adjusted credit allocations across all subscription plans
Improved email accessibility — Invitation emails now support plain text format as an alternative to HTML, improving compatibility across different email clients
Bug Fixes
Fixed incentive card display for researcher-funded studies — the incentive card now hides correctly when there’s no incentive amount set, instead of showing “Free”
Improvement
Plain-text invite emails and stability improvements
Invite emails now use plain-text format with personalized subject lines for better deliverability and user experience.
Improvements
Invite emails for screeners, surveys, and reminders now use plain-text formatting with personalized subject lines to improve clarity and deliverability
Fixed a timing issue that could cause service initialization failures on startup
Feature
Export analysis reports in Word and Markdown formats
Researchers can now export study analysis reports as Word documents and Markdown files in addition to PDF and CSV.
New Export Formats
Word (.docx) — Export your analysis as a fully-formatted Word document
Markdown (.md) — Export your analysis as Markdown for easy sharing and integration with other tools
Both formats support all survey and interview analysis types with complete data coverage, matching the existing PDF and CSV export options. Select your preferred format from the export dropdown on any analysis report.
Feature
Voice input and improved applicant profiles
Added native voice input capability to the study builder and improved loading of applicant profile information.
New Features
Voice input in study builder: Researchers can now use voice input when creating studies, powered by native Web Speech API support
Improvements
Enhanced applicant profiles: Applicant detail panels now load complete profile information for a more comprehensive view
Improvement
Schedule tab messaging and sorting improvements
You can now send messages directly from the Schedule tab session dropdown, and sessions are now sorted to show the newest first.
Improvements
Send messages directly from the Schedule tab session dropdown without leaving the page
Schedule tab now displays sessions in newest-first order for easier navigation
Feature
AI interview duration warnings and BYOA incentive support
Added duration warnings for AI interviews, BYOA incentive management, credit breakdown display, and study brief export capability.
New Features
AI Interview Duration Warnings: Tiered warning callouts now appear when setting AI interview duration:
16-20 minutes: soft nudge suggesting a shorter duration
Over 20 minutes: strong warning about potential length and cost impact
BYOA Incentive Support: Optional incentive field for “bring your own audience” participants to specify custom incentives outside of CleverX’s panel management
Credit Breakdown Display: Clear visibility into credit costs across recruitment channels with balance and shortage warnings
Study Brief Export: Download a formatted study document from your study sidebar that includes all study details, recruitment settings, screeners, questions, tasks, and AI moderator configuration
Improvements
Fixed credit cost display to accurately show cost per participant response
Applicants tab now appears only when there are actual study applicants (no longer shows empty tab)
Improved AI study builder recommendations with suggested 10-20 minute durations for AI interviews
Fix
Fixed payment amount formatting in video call emails
Video call participation emails now correctly display payment amounts with currency formatting.
Bug Fixes
Fixed payment amount formatting in video call invitation emails to properly display currency symbols