Expert network platform comparison: GLG, AlphaSights, Tegus, Third Bridge, and alternatives evaluated across expert quality, coverage, pricing, and service models.
Expert network platforms vary significantly in expert quality, industry coverage, service models, pricing structures, and technology capabilities. Organizations conducting 20+ expert consultations annually benefit from systematic platform evaluation ensuring optimal fit with research needs, budget constraints, and operational preferences. Asset managers are another key user group that leverages expert network platforms for investment decision-making, due diligence, and monitoring, relying on quick access to tailored expert information to support strategies and validate investment theses.
Investment firms including Blackstone, KKR, and Apollo Global Management typically maintain relationships with 3-4 expert networks, or even multiple networks, ensuring comprehensive expert access, competitive pricing through volume commitments, and backup options when primary networks cannot source required expertise. This approach enables access to a broader range of industry insights and specialized insights. Management consulting firms like McKinsey, Bain, and BCG negotiate enterprise agreements with major platforms providing unlimited or high-volume access for global consulting teams.
Platform selection impacts multiple dimensions of research effectiveness. Expert quality determines insight value and decision confidence. Industry coverage affects ability to source specialists in target markets. Service models influence researcher efficiency and support requirements, with some platforms differentiating themselves through custom sourcing to provide tailored expert matches for each engagement. Pricing structures shape total research costs and budget predictability. Technology capabilities affect workflow integration and insight management. The best expert network companies are evaluated based on factors like speed, relevance, compliance, sourcing precision, coverage, workflow integration, and pricing predictability.
This guide evaluates leading expert network platforms across eight critical dimensions: expert database quality and size, industry and functional coverage, vetting and compliance rigor, service model and support level, pricing and cost structures, technology platform and features, geographic reach and language support, and customer satisfaction and retention. Access to industry insights and specialized insights is also a critical consideration for informed decision-making. Learn more about how to choose the right expert network for your business.
Overview and positioning
GLG pioneered the expert network industry in 1998 and maintains market leadership with over 1 million experts globally. As an expert network provider, GLG connects clients with industry experts for research and decision-making. The platform positions as premium full-service solution serving consulting firms, investment firms, and Fortune 500 companies with comprehensive support, rigorous quality standards, and extensive compliance infrastructure.
Expert database strengths
GLG’s expert network emphasizes quality over pure size with senior executive representation including 20,000+ former C-suite executives, extensive industry coverage across technology, healthcare, financial services, manufacturing, and consumer sectors, functional expertise spanning strategy, operations, finance, technology, and regulatory domains, and global reach with experts in 200+ countries and territories.
The platform particularly excels in financial services, healthcare, and technology sectors where it maintains deep specialist networks. GLG delivers direct insights from industry experts, especially in financial services, by integrating financial data for investment analysis. Investment firms researching private equity acquisitions find GLG’s former executive pool especially valuable for competitive intelligence and operational due diligence.
Service model and support
GLG operates full-service model with dedicated research managers assigned to client accounts. Research managers provide request refinement and expert profile development, comprehensive expert sourcing and screening, project coordination and timeline management, quality assurance throughout engagements, and strategic research guidance and methodology recommendations.
GLG facilitates one on one calls and phone calls between clients and experts, ensuring personalized and immediate access to expertise. This high-touch approach suits organizations new to expert networks or conducting complex research requiring support and guidance. Consulting firms with junior researchers particularly value GLG’s educational approach and quality oversight.
Pricing and cost structure
GLG pricing follows hourly model with rates varying by expert seniority and expertise scarcity. Typical ranges include $400-$600 per hour for mid-level specialists and directors, $600-$800 per hour for senior executives and VPs, and $800-$1,200+ per hour for C-suite executives and recognized authorities.
Organizations conducting 100+ consultations annually negotiate subscription packages or retainer arrangements reducing per-consultation costs 25-35%. GLG also offers credit systems where clients purchase consultation credits in advance at discounted rates.
Technology platform features
GLG’s technology platform provides request submission and expert search interfaces, integrated scheduling and calendar management, consultation recording and transcription services, insight management and note-taking tools, team collaboration and sharing capabilities, and reporting dashboards tracking usage and spend.
The platform integrates with major CRM and project management tools enabling workflow automation. Mobile apps support on-the-go access and scheduling.
Ideal use cases
GLG serves best for high-stakes research requiring expert quality assurance, complex projects benefiting from research manager support, regulated industries needing sophisticated compliance, global research requiring international expert access, and organizations valuing established reputation and proven track record.
Limitations and considerations
GLG’s premium positioning creates higher costs versus alternatives. Full-service model may feel excessive for experienced researchers preferring self-service. Some users report occasional matching challenges in highly specialized niches. Compared to other networks that rely on broader, less tailored databases, GLG’s approach focuses on quality and custom expert sourcing for each engagement.
Overview and positioning
AlphaSights launched in 2008 focusing exclusively on senior executives and industry leaders. As an expert network provider, AlphaSights connects clients with industry experts for specialized insights. The platform maintains smaller but higher-quality expert database emphasizing C-suite experience and strategic insight over operational or technical depth.
Expert database strengths
AlphaSights differentiates through executive seniority with average expert tenure including 15+ years senior management experience, Fortune 500 and Global 2000 leadership background, board membership and advisory experience, and entrepreneurial and founder expertise.
The network particularly excels in strategic and commercial insights where executive perspective provides unique value. Investment firms researching market positioning, competitive dynamics, and strategic trends find AlphaSights’ executive pool especially relevant. The platform delivers direct insights and industry insights from senior executives, ensuring clients receive credible, actionable information.
Service model and support
AlphaSights operates high-touch boutique model with dedicated client service teams providing white-glove research support, extensive expert screening and preparation, strategic research consulting and methodology design, synthesis support and insight aggregation, and ongoing relationship management and portfolio optimization.
AlphaSights facilitates one on one calls and phone calls, enabling clients to access tailored advice from industry experts. Client service teams often have industry specialization enabling deeper expertise in relevant sectors. The boutique approach creates premium experience but requires higher investment.
Pricing and cost structure
AlphaSights represents the premium end of expert network pricing reflecting executive-level expertise and comprehensive service. Typical rates include $700-$900 per hour for senior executives and former VPs, $900-$1,200 per hour for C-suite executives, and $1,200-$1,800+ per hour for prominent CEOs and industry luminaries.
Volume commitments and annual retainers reduce per-consultation costs but AlphaSights remains premium-priced versus alternatives. Organizations justify costs through research criticality and decision stakes.
Technology platform features
AlphaSights provides elegant, user-friendly platform with streamlined request submission, expert profile search and filtering, automated scheduling coordination, integrated video conferencing, automatic transcription and note capture, and insight organization and search.
The platform emphasizes simplicity and ease of use over feature depth. Mobile experience enables consultation participation anywhere.
Ideal use cases
AlphaSights excels for strategic research requiring C-suite perspective, investment due diligence on acquisition targets, market entry and expansion decisions, competitive positioning and strategy assessment, and board-level decision support requiring senior validation.
Limitations and considerations
Premium pricing limits accessibility for budget-conscious organizations. Smaller database reduces sourcing speed in specialized niches. Executive focus may miss operational and technical details requiring practitioner insight.
Overview and positioning
Tegus is an expert network provider that connects clients with industry experts and provides access to the Tegus expert transcript library. Tegus combines expert network functionality with a searchable transcript library and company intelligence. Launched in 2016, the platform specifically serves investment professionals providing both expert consultations and access to thousands of existing expert call transcripts.
Expert database strengths
Tegus focuses on public company expertise with former executives and employees from publicly-traded companies, direct knowledge of specific businesses and competitors, financial and operational metrics understanding, and industry and market dynamic perspective. The platform integrates financial data and broker research to support investment analysis.
The platform maintains particularly deep coverage in technology, consumer, healthcare, and industrials sectors relevant to public equity and private equity investors.
Service model and support
Tegus operates a self-service model with transparent pricing enabling researchers to directly search experts, view availability and pricing, schedule consultations immediately, and access transcripts from previous expert calls. Tegus enables direct insights and specialized insights through both live consultations and transcript access.
This approach suits experienced researchers comfortable managing their own projects. Limited support staff provides assistance when needed but platform emphasizes user independence.
Pricing and cost structure
Tegus pricing follows transparent hourly model with rates displayed directly in expert profiles. Typical ranges include $350-$500 per hour for mid-level experts, $500-$700 per hour for senior experts, and $700-$1,000 per hour for former executives.
The platform also offers subscription packages providing consultation credits plus unlimited transcript library access. Subscriptions suit high-volume users conducting 30+ consultations monthly.
Technology platform features
Tegus differentiates through the Tegus expert transcript library containing 50,000+ expert call transcripts, company intelligence profiles aggregating information about specific businesses, expert search with transparent pricing and availability, instant booking without coordinator involvement, integrated recording and transcription, and research organization tools for notes and insights. The Tegus expert transcript library plays a key role in delivering industry insights by allowing users to access, sort, and extract valuable information from a wide range of sectors.
The transcript library provides significant value enabling researchers to review previous consultations on similar topics before conducting their own calls. This accelerates learning and reduces redundant consultations.
Ideal use cases
Tegus serves investment professionals best including public equity investors researching portfolio companies and prospects, private equity firms conducting due diligence, hedge funds analyzing competitive dynamics and market trends, and venture capitalists evaluating market opportunities.
Limitations and considerations
Investment focus creates less utility for non-financial research. Transcript library quality varies with some dated or tangential content. Self-service model requires researcher self-sufficiency and experience.
Overview and positioning
Third Bridge positions as a responsive, efficient generalist platform serving investment firms, consulting companies, and corporations. Founded in 2007, the network emphasizes speed, breadth, and relationship-oriented service across industries and functions. As a global expert network and expert network provider, Third Bridge connects clients with industry experts across regions to support a wide range of research and consulting needs.
Expert database strengths
Third Bridge maintains broad generalist coverage with 500,000+ global experts, strong representation across industries and functions, particular strength in European markets, and extensive private company expertise. The platform delivers industry insights and direct insights from a diverse pool of industry experts, ensuring clients receive relevant and timely information.
The platform balances breadth and depth offering access to both senior executives and operational specialists. Geographic diversity supports international research projects.
Service model and support
Third Bridge operates a flexible hybrid model adapting service level to client needs and preferences. Options include full-service with dedicated account management, guided self-service with on-demand support, and pure self-service for experienced users. The platform facilitates one on one calls and phone calls, providing specialized insights for client research.
This flexibility enables cost optimization matching support intensity to project complexity and researcher experience. Many clients start with full-service then transition to self-service as they develop expertise.
Pricing and cost structure
Third Bridge offers competitive pricing with typical rates including $350-$550 per hour for specialists and directors, $550-$750 per hour for senior executives, and $750-$1,000+ per hour for C-suite leaders.
The platform provides multiple purchasing options including pay-as-you-go hourly rates, subscription packages with monthly consultation allocations, and annual retainers with volume commitments and discounts.
Technology platform features
Third Bridge provides comprehensive platform including intuitive expert search and filtering, flexible scheduling and calendar integration, video conferencing and recording, automatic transcription services, research library with report access, and collaboration tools for team research.
Platform updates regularly incorporate user feedback and competitive features. Mobile access enables remote consultation participation.
Ideal use cases
Third Bridge suits diverse research needs including multi-market international projects, mid-market and private company research, rapid turnaround competitive intelligence, budget-conscious organizations seeking value, and teams requiring flexible service models.
Limitations and considerations
Generalist positioning may lack depth in specialized niches versus focused networks. Expert quality variability requires careful screening and validation. Some users report inconsistent response times during peak demand periods. As one of the leading networks, Third Bridge emphasizes compliance and confidentiality, implementing safeguards to protect client and expert information.
Overview and positioning
Guidepoint operates as an expert network provider focused on healthcare, life sciences, and medical technology. The platform connects clients with industry experts in healthcare, serving pharmaceutical companies, medical device manufacturers, healthcare investors, and consulting firms with deep domain expertise.
Expert database strengths
Guidepoint concentrates on healthcare expertise including physicians and clinical specialists across therapeutic areas, hospital administrators and healthcare operators, pharmaceutical executives and drug development experts, medical device specialists and regulatory professionals, and payer and pharmacy benefit management experts. The platform delivers specialized insights and direct insights from healthcare professionals, ensuring clients receive targeted, actionable knowledge.
The network maintains particularly strong coverage in oncology, cardiology, neurology, and rare diseases where finding qualified experts proves challenging through generalist platforms.
Service model and support
Guidepoint provides full-service healthcare-specialized support with client service teams having therapeutic area expertise, deep understanding of healthcare research methodologies, compliance expertise for healthcare regulations, and strategic guidance on clinical and commercial questions.
Healthcare specialization enables more effective expert matching and higher-quality consultations compared to generalist platforms handling occasional healthcare requests.
Pricing and cost structure
Guidepoint pricing reflects healthcare expertise premium with typical rates including $500-$700 per hour for clinical specialists and healthcare managers, $700-$900 per hour for pharmaceutical executives and hospital leaders, and $900-$1,200+ per hour for key opinion leaders and prominent physicians.
Volume commitments available for pharmaceutical companies and healthcare-focused investors conducting regular research.
Technology platform features
Guidepoint platform includes healthcare-specific search and filtering, therapeutic area and indication focus, regulatory compliance documentation, HIPAA-compliant data handling, integrated scheduling and consultation management, and specialized reporting for clinical research.
Ideal use cases
Guidepoint excels for pharmaceutical clinical development research, medical device market assessment, healthcare services due diligence, therapeutic area competitive intelligence, regulatory strategy development, and projects requiring industry insights for healthcare research.
Limitations and considerations
Healthcare specialization limits utility for non-healthcare research. Premium pricing reflects specialty expertise. Smaller database in non-healthcare domains requires alternative platforms for diversified research.
Beyond major platforms, emerging networks and specialized alternatives serve specific niches, offer differentiated approaches, or provide cost-effective options for particular use cases.
Maven operates a direct expert marketplace enabling researchers and experts to connect without network intermediaries. The platform provides transparent pricing, direct communication, flexible engagement models, and lower costs through intermediary elimination. Maven suits ongoing advisory relationships and technical problem solving but lacks vetting rigor and compliance infrastructure of established networks. Compared to other networks that rely on large, generalist databases, Maven emphasizes direct connections and transparency.
Coleman Research Partners specializes in financial services and technology sectors serving investment analysts and corporate strategy teams. The network offers deep expertise in banking, insurance, fintech, and enterprise software with former executives and practitioners providing tactical and strategic insights.
Atheneum combines expert network with market research capabilities providing both expert consultations and custom research projects. The European-based platform offers strong coverage in European markets plus global reach and flexible research approaches spanning expert calls, surveys, and comprehensive research reports. Atheneum differentiates itself from other networks by offering custom sourcing for project-specific expert recruitment, ensuring a tailored fit for each engagement.
NewtonX uses AI-powered expert matching and verification providing rapid expert identification, automated screening and qualification, transparent pricing and availability, and technology-forward approach. The platform appeals to tech-savvy researchers comfortable with automation and seeking efficiency optimization.
Industry-specific networks serve particular sectors including TechStar for technology and software, Arialys for chemicals and advanced materials, and York IE for B2B technology startups. These specialized networks offer exceptional depth within domains and provide valuable insights across various industries, but limited utility beyond focus areas.
Aggregator or marketplace models, such as Inex One, allow users to access multiple networks simultaneously, streamlining the process and enabling faster, more cost-effective research solutions.
The expert network industry is undergoing a rapid transformation, driven by the integration of advanced technology and artificial intelligence into every stage of the research process. Leading expert network companies are leveraging AI-powered platforms and machine learning to deliver faster, more precise, and highly relevant expert insights to investment professionals, consulting firms, and corporate research teams.
One of the most significant advancements in the expert network industry is the adoption of AI-powered search tools. These tools, now standard among top expert network companies, enable clients to instantly access a global pool of subject matter experts and industry specialists. By analyzing research requests with machine learning algorithms, platforms like AlphaSense and Tegus can match clients with the most relevant experts in seconds, eliminating the delays and inefficiencies of traditional expert networks. This instant access to specialized knowledge empowers investment professionals to make informed decisions with greater speed and confidence.
Artificial intelligence is also revolutionizing expert matching. Rather than relying solely on manual processes, modern expert network providers use AI to interpret the nuances of client research requests and identify the best-fit experts from vast databases. This ensures that clients are connected with industry professionals who possess the precise expertise required—whether for investment due diligence, market trends analysis, or competitive intelligence. The result is a higher quality of expert calls and more valuable insights delivered on demand.
Innovation in the expert network market has also led to the emergence of new business models that go beyond traditional expert calls. Platforms such as Tegus and Inex One now offer pre-recorded expert interviews and written reports, providing clients with rapid access to a library of expert insights and qualitative research. These formats allow investment firms and consulting teams to review expert interviews and written analysis at their convenience, streamlining workflows and reducing expert network cost. This shift towards on-demand, data-driven research services is reshaping how organizations rely on expert networks for immediate insights and ongoing monitoring of emerging trends.
As technology advances, expert network companies are also prioritizing robust compliance and strict security protocols. With sensitive research requests and confidential information at stake, leading expert network providers like GLG and AlphaSights have implemented advanced compliance training, monitoring tools, and strict compliance protocols to protect both clients and experts. These measures ensure that all expert interviews and research activities adhere to industry regulations and ethical standards, safeguarding the integrity of the expert network model.
Furthermore, the integration of technology has enabled expert networks to expand their service offerings. Many platforms now provide comprehensive market research, competitive intelligence, and data-driven research solutions, giving clients access to a broader range of valuable insights across industries. For example, Third Bridge combines expert calls with written reports and market analysis, supporting investment professionals and private equity firms with actionable intelligence for strategic decision-making.
In summary, the expert network industry is evolving rapidly through the adoption of artificial intelligence, machine learning, and innovative business models. These advancements are enabling expert network companies to deliver more accurate, timely, and relevant expert insights, while maintaining the highest standards of compliance and data security. As technology continues to shape the future of expert networks, clients can expect even greater efficiency, flexibility, and value from their research partnerships—empowering them to stay ahead in an increasingly competitive and data-driven world.
Choosing optimal expert network platform requires systematic evaluation across key dimensions matching organizational needs, research requirements, and budget constraints.
Create weighted evaluation criteria reflecting organizational priorities. Typical evaluation dimensions include expert quality and credibility (weight: 25-30%), industry and functional coverage (weight: 20-25%), pricing and cost efficiency (weight: 15-20%), service model and support quality (weight: 15-20%), compliance and risk management (weight: 10-15%), and technology and usability (weight: 5-10%). Access to industry insights and specialized insights is increasingly important, as these provide the depth and relevance needed for informed decision-making.
Organizations in regulated industries weight compliance heavily. Budget-conscious teams prioritize cost efficiency. Complex research requirements emphasize service quality.
Develop shortlist through preliminary research identifying 3-5 platforms warranting detailed evaluation. When developing a shortlist, identify the best expert network companies by evaluating speed, relevance, compliance, sourcing precision, workflow integration, and pricing predictability. Sources include peer recommendations and industry references, analyst reports and market research, platform websites and marketing materials, online reviews and user feedback, and initial sales conversations with platform representatives.
Consulting firms typically evaluate GLG, AlphaSights, and Third Bridge given broad research needs. Investment firms add Tegus given investment focus. Healthcare organizations consider Guidepoint for specialized needs. Asset managers are also key users, relying on expert networks for due diligence, investment decision-making, and monitoring.
Conduct pilot programs testing platforms with real research projects before major commitments. Pilots typically include 5-10 consultations per platform evaluating expert match quality, response speed and scheduling efficiency, consultation insight value, service quality and support effectiveness, and platform usability and features.
Pilot costs range $3,000-$8,000 per platform representing worthwhile investment given long-term relationship value and switching costs.
Negotiate terms strategically leveraging competition and volume commitments optimizing pricing and service. Negotiation leverage includes multi-platform evaluation creating competitive pressure, volume commitments providing predictable revenue, annual contracts versus monthly subscriptions, and references and case study participation.
Organizations conducting 50+ consultations annually should negotiate 15-30% discounts versus published pricing. Larger volumes (200+ consultations) enable 30-40% discounts plus enhanced service terms.
Plan multi-platform strategy when appropriate ensuring comprehensive coverage and competitive dynamics. Many organizations maintain primary platform for 60-70% of volume plus secondary platforms for specialized needs, backup when primary cannot source required experts, and competitive pressure maintaining service quality and pricing discipline. Accessing multiple networks through aggregator or marketplace models enables faster, more cost-effective research and broader expert coverage.
Investment firms often use Tegus for investment-focused research plus GLG or AlphaSights for strategic and operational questions. Technology companies combine generalist platform with technology-specialized network. Leading expert networks differentiate themselves by offering custom sourcing, ensuring tailored expert matches for each engagement.
Expert network investments represent significant research expenses requiring strategic management maximizing value while controlling costs.
Negotiate volume commitments reducing per-consultation rates through guaranteed usage. Platforms offer tiered pricing based on annual consultation volume with typical discounts of 15-20% discount for 50-100 consultations annually, 25-30% discount for 100-200 consultations, and 35-40% discount for 200+ consultations.
Document historical usage establishing baseline then commit to conservative volume ensuring achievement. Platforms sometimes offer reconciliation allowing additional purchase if exceeding commitment.
Optimize expert selection by value matching expert seniority and cost to question complexity. Not all research requires C-suite executives at $1,000+ per hour. Mid-level specialists at $400-$600 per hour often provide superior operational and technical insights.
Develop tiering strategy using senior executives for strategic questions and market trends, mid-level managers for operational and tactical questions, and specialists for technical and implementation details. This optimization reduces average per-consultation costs 20-30% without sacrificing insight quality.
Leverage alternative formats supplementing traditional consultations with cost-effective approaches. Options include 30-minute focused calls at reduced rates for specific questions, written surveys gathering information from multiple experts efficiently, group consultations with 2-3 experts discussing shared topics, and transcript library research (Tegus) reviewing existing consultations before scheduling new ones. Additionally, broker research and the Tegus expert transcript library can be valuable, cost-effective resources for accessing detailed industry-specific insights and financial analyses.
Technology companies researching feature priorities use written surveys with 15-20 experts then conduct follow-up phone consultations with 5-6 highest-value respondents. This hybrid approach reduces costs 30-40% while maintaining insight depth. When considering consultation formats, optimize the use of phone calls and one on one calls to address specific research needs and obtain tailored advice.
Develop internal expertise reducing external network dependency through institutional learning. Capture consultation insights in searchable knowledge bases, maintain expert contact information for potential direct engagement, develop internal subject matter experts through repeated exposure, leverage financial data for research, and create research communities sharing insights across teams.
Consulting firms with sophisticated knowledge management reduce expert network usage 15-25% by leveraging documented previous research and internal expertise.
Track ROI metrics justifying investment and identifying optimization opportunities. Metrics include decisions improved or de-risked through expert insights, time saved versus alternative research approaches, costs avoided through early risk identification, revenue opportunities identified or validated, and competitive advantages from superior intelligence. Maximize industry insights and specialized insights from each engagement to ensure the highest return on investment. Learn more about the importance of market research in driving business success.
Investment firms compare deal performance with and without expert diligence demonstrating value and optimizing research allocation across opportunities.
Which expert network is best overall?No single “best” platform exists. The best expert network companies—such as GLG, AlphaSights, Tegus, and Third Bridge—are often considered leading expert networks due to their comprehensive coverage, premium service, and executive access. Tegus serves investment professionals with a transcript library. Third Bridge delivers responsive generalist coverage. Selection depends on research needs, budget, and organizational preferences.
How much should I budget for expert network services?$25,000-$50,000 annually for occasional users (30-50 consultations). $100,000-$250,000 for regular users (100-200 consultations). $250,000-$500,000+ for heavy users (200-500+ consultations). Negotiate volume discounts reducing per-consultation costs 25-40% for committed usage.
Can I use multiple expert networks simultaneously?Yes, many organizations maintain relationships with 2-3 platforms. Primary platform handles 60-70% of volume. Secondary platforms fill gaps, provide backup options, and maintain competitive dynamics. Using multiple networks allows faster access to a broader pool of experts and more cost-effective research solutions. Multi-platform strategy costs more administratively but provides flexibility and leverage.
How do I evaluate expert network quality before committing?Conduct pilot programs with 5-10 consultations per platform. Evaluate expert match quality, access to industry experts, the quality of industry insights, response speed, service quality, and platform usability. Request references from similar organizations. Compare pilot results across shortlisted platforms before major commitment.
Do expert networks offer free trials?Some platforms provide 1-2 complimentary consultations for qualified prospects. Others offer discounted pilot programs. Free trials less common than subscription software given consultation costs and expert compensation. Request demonstration consultations during sales process.
What contract terms should I negotiate?Volume discounts based on consultation commitments, favorable payment terms (net 30-60 days), flexible rollover for unused credits, relationship manager assignment and support levels, service level agreements for response times, and cancellation provisions with reasonable notice periods.
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