FAQs
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About
What is CleverX?
CleverX is a professional community platform where you can easily earn by sharing your business expertise. We help you connect and work with other like-minded business professionals so you can build real relationships and opportunities.
How does it work?
For professionals looking for advice and help on projects
Find the right professionals and connect with them directly on free messaging. Schedule 1-on-1 video calls or hire them for project work.
For professionals providing advice and help on projects
Create a CleverX profile for free and connect with fellow professionals. Offer expert advice on 1-on-1 video calls or support projects. Do meaningful work and get paid for it.
Who uses CleverX?
There are two types of users on CleverX. One, the independent consultant with knowledge and experience to share. Two, business teams and clients looking for advice or on-demand project work from industry peers.
How can I work with other professionals?
You can either book paid video calls for advice & insights or hire other professionals to help with project work.
Account
How do I create an account?
Go to cleverx.com and click on Sign up . Sign up with your email, Google, or LinkedIn account.
Is it free for anyone to sign up?
Yes, signing up for an account on CleverX is free.
How can I change my email and password?
Login to your account, go to your Dashboard, click on Account, and change your login details.
Pricing
What is the transaction fee on CleverX?
Transaction fee on CleverX is variable and depends on type of work. CleverX will always show you the amount inclusive of all charges and also the breakdown of cost wherever applicable, there are no hidden fees.
How do I make payments?
Individual professionals
Can use a credit card to book video calls and work on projects with other professionals.
Your payments are 100% protected with us.
Businesses & teams
Can use a team wallet. You can recharge your wallet and any team member can use the account.
Schedule a call to learn more about team solutions.
Are my payments protected?
Absolutely. Any work on the CleverX platform is 100% payment and payout protected.
How to set up your rates?
You can set your per-hour rates for video calls when you sign up. Rates can be adjusted later from your profile settings.
Are 1-on-1 video calls charged by the minute?
Yes, every video call is charged by the minute. We want to make it affordable for businesses to access knowledge and insights. And lucrative for independent professionals for every minute spent helping and advising a fellow professional.
Do all projects have fixed costs?
Yes, all projects created on the platform have fixed costs.
We recommend you discuss the deliverables and set the project costs over messages before you start working with other professionals.Can I discuss rates with other professionals?
Yes, we understand not all work is the same.
You can share your budgets with the experts you want to work with so they can adjust their video call or project pricing before you start working together.
Payouts
How do I withdraw the payout I have earned?
All payouts are released via Stripe. Make sure your Stripe account is connected to your bank account for quick transfers.
The money will stay in your wallet.How long does it take to receive payouts?
Video call payouts will reach your CleverX account within 48 hours of successful call completion. For surveys, the payouts get released after the project completion and final confirmation from the client.
What's a Stripe account?
Stripe is a US-based payment processor which supports e-transfer of money to your bank account.
Collaboration
How can I collaborate with other professionals?
You can message other professionals directly via direct chats. Feel free to share screens, files, documents, and sign NDAs.
Is sending messages free?
Of course! You can message and connect with other professionals to discuss work and their experiences for free.
1-on-1 Video Calls
How to set up 1-on-1 video calls with other professionals?
On every professional's profile you will find a 'Book a meeting' button with their per-hour-rate.
Click on the button to schedule a video call. It works like Google Calendar or Microsoft Teams.
What happens when another professional doesn't turn up?
No problem, you will not be charged at all.
What if someone's late for the video meeting? Will I be charged for extra minutes?
Not at all, the platform will only start billing minutes when both or all participants join the call.
How many participants can join a video call?
Up to 50 participants can join a video call.
Do I need to download a Zoom or Microsoft Teams?
Not at all. All video meetings will open in your browser. You don't need to download any external video conferencing software to connect.
Which browsers are supported?
We recommend Chrome, Safari, or Firefox for video meetings on CleverX.
Will I be able to use my phone or tablet to conduct video meetings?
Without a doubt, yes. You can use any device to join video meetings on CleverX.
Can I invite other colleagues and peers on video calls?
100%. When your video meeting with another professional is confirmed, you will find a meeting link that others can use to join the call.
Are video meetings recorded?
All video meetings are recorded by default. Access them from your account dashboard whenever.
Projects
How to create projects?
On every professional's profile you will find a 'Hire for project' button with their rates.
Click on the button to create a project and start collaborating with them.
We recommend that you discuss your project needs, expectations and rates clearly before creating project requests.
What if I am not happy with the work?
Don't worry, your payments are only released upon your approval of the work delivered.
Can I set deadlines for work?
Yes, you can set up project deadlines when you create projects.
Can I ask for work revision?
Yes. Go to the Dashboard, click on Projects, and request for revisions on deliverables.
What if I am unhappy with the project work?
If you are still unhappy with the work after multiple revisions, you can escalate it to the CleverX mediation team and we'll make sure we resolve the issue smoothly.
Confidentiality
Can I keep my profile private?
Yes, your profile can be kept private. Find settings on your Dashboard.
What about confidentiality?
CleverX will never sell your personal and financial information. We've worked on rigorous standards to ensure transparency, privacy, and security.
Can I sign NDAs with other professionals before we start work?
Yes, you can share NDAs over chat and start work when you're ready.
How can I delete my account?
You can delete your account whenever you want from your Dashboard's Account Settings. But we'll be sad to see you go.
Community Guidelines
Responsiveness
Being responsive to each other is crucial to effective collaboration. Set clear and realistic expectations, communicate them via chat, and avoid surprises.
Integrity
CleverX was built so professionals from all around the world can connect, collaborate, and solve business problems together.
Integrity, honesty, and truthfulness in interactions are at the core of lasting, trustworthy relationships on the platform.Respect
People from around the world use CleverX. It's a great opportunity to meet and learn from different people, cultures, places, and life experiences. We encourage you to be kind, respectful, responsible, and professional during your interactions.