Customer story

Recruiting senior banking executives for global AML compliance research

14 senior executives

High-caliber banking interviews delivered

2 global markets

US and European expertise secured

Seamless coordination

Cross-time zone scheduling management

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About this client

This participant-first insights company specializes in connecting brands and agencies with high-quality research participants. Their focus is on making recruitment faster, more accurate, and people-centered, supporting both qualitative and quantitative studies with trusted, reliable sourcing.

Industry
Market research & insights
Expert Profile
Participant recruiters
Research operations specialists
Financial services panel experts
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Overview

CleverX partnered with a global research firm to recruit and manage senior banking executives for an in-depth study on anti-money laundering (AML) practices. The project involved interviewing Director-level and above executives in Risk, Fraud, and Compliance roles at major banks across the US and Europe. CleverX handled end-to-end recruitment and scheduling, navigating cross-time zone coordination and participant availability challenges. Despite scheduling complexities, CleverX successfully delivered 14 high-quality interviews within the set timeline.

The challenge

The client needed to recruit a very specific group of senior banking executives: Director-level and above professionals with deep expertise in AML, fraud, and risk management. This presented several challenges:

  • Niche targeting: Finding senior professionals with domain expertise in money laundering within the regulated banking sector.
  • Geographic spread: Coordinating availability across US and European time zones.
  • Limited availability: Managing unpredictable schedules and last-minute changes from high-level participants.
  • Participant validation: Verifying that all respondents met the seniority and subject-matter criteria.

CleverX solution

CleverX led a focused, high-touch recruitment process tailored for financial decision-makers:

  • Feasibility & scope alignment: Assessed audience availability and confirmed participation potential across key regions.
  • Fast onboarding: Quickly aligned on recruitment goals and timelines to initiate execution.
  • Strategic outreach: Managed outreach across the US and Europe, providing frequent updates and handling shifting schedules.
  • Expert vetting: Verified each participant's seniority and relevance using public data and internal checks.
  • Adaptability in action: Resolved scheduling issues and replacements without derailing delivery.

Impact

Through strategic recruitment and meticulous project management, CleverX delivered significant results for the client:

  • High-caliber insights: Secured 14 senior banking executives with deep AML knowledge.
  • On-time delivery: Completed all interviews within the expected timeline despite external constraints.
  • Vetted quality: Ensured every participant met defined expertise and seniority standards.
  • Flexible execution: Maintained project flow through changes without compromise.

Key takeaways

The project highlighted key principles for executive recruitment in regulated industries:

  • Precision targeting: The ability to identify and engage highly specific experts in regulated industries proved essential to project success.
  • Efficiency in execution: Fast turnaround on feasibility assessment and onboarding established momentum that carried throughout the project.
  • Proactive problem resolution: Anticipating and quickly addressing issues prevented delays and maintained quality standards.
  • Transparent communication: Real-time project tracking and regular updates fostered client confidence and enabled quick decision-making.

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