Customer story

Delivering Fraud-Free, High-Quality Marketing Insights for Fetch

98%+ Accuracy

Verified insights

72-Hour Completion

Rapid execution

90%+ Engagement

High response rate

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About Fetch

Fetch is a consumer-engagement platform that rewards users for shopping and scanning receipts. Founded in 2013 and headquartered in Madison, Wisconsin, Fetch allows users to earn points for purchases, which can be redeemed for gift cards or other rewards. The company has raised significant funding and collaborates with numerous brands to enhance customer engagement.

Industry
Advertising & Digital Marketing
Expert Profile
CMOs
Directors
Senior Managers
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Overview

CleverX conducted a targeted study on advertising and marketing professionals, focusing on gaining deeper insights into advertising challenges and buying behaviors. From initial feasibility discussions to fieldwork execution, CleverX ensured seamless project management, high-quality recruitment, and rigorous data validation. Despite the complexity of reaching high-level marketing decision-makers, CleverX successfully delivered verified, fraud-free data within an exceptionally short timeline.

The challenge

  • Niche Audience & High-Level Participants: The study required senior advertising and marketing professionals, including CMOs, Directors, and Senior Media Buyers, making recruitment challenging due to low response rates typical for high-ranking professionals.
  • Need for Rapid Completion: The study needed to be completed within 72 hours, requiring swift recruitment, screening, and validation processes without compromising data quality.
  • Data Authenticity & Fraud Prevention: Ensuring all responses were genuine, fraud-free, and met strict participation criteria was critical. With a 10-15% estimated fraud rate in online surveys, CleverX needed to implement stringent security measures.

CleverX solution

Rapid & Targeted Recruitment
  • Within the first few hours, CleverX launched an extensive global outreach campaign, contacting over 2,000 marketing and advertising professionals.
  • Over 350 qualified professionals from agencies and brands across multiple industries were successfully recruited.
  • Participants included high-level executives, with 60% holding Director-level or higher positions.
Efficient Screening & Verification
  • 100% of participants were onboarded and vetted through CleverX's platform before participation.
  • 14 layers of security checks were implemented to verify participant authenticity, including:
    • IP address validation
    • Fingerprint analysis
    • AI-powered fraud detection
    • Human-led profile reviews
  • As a result, the study achieved an industry-leading fraud rejection rate of less than 2%, ensuring highly accurate and verified responses.
Seamless Execution & Fast Turnaround
  • The study was fully completed within 72 hours, maintaining a 100% acceptance rate.
  • Achieved an interview rate (IR) exceeding 90%, significantly higher than the market research industry average of 60-70%.
  • CleverX efficiently handled scheduling, participant communication, and platform management, ensuring a seamless process for both the client and participants.

Impact

  • Valuable Strategic Insights: CleverX delivered a fully verified and diverse dataset from advertising professionals who had experience using Fetch for ad campaigns, enabling the client to refine its strategy based on real-world feedback.
  • Enhanced Decision-Making: The data played a pivotal role in shaping the client's advertising strategy, leading to refinements in Fetch’s media buying approach and platform engagement improvements.
  • Fraud-Free, High-Quality Data: With an accuracy rate exceeding 98%, CleverX ensured that all responses met strict quality standards, strengthening the credibility and impact of the study.
  • Ongoing Success & Long-Term Value: Due to the success of the initial study, CleverX and the client established a recurring monthly tracker, ensuring continuous monitoring of customer behavior trends and advertising performance on Fetch.

Result

  • 350+ senior advertising professionals recruited
  • 100% participant verification & fraud prevention measures implemented
  • 98%+ data accuracy & validation success
  • 90%+ interview rate, surpassing industry benchmarks
  • Study completed within just 72 hours

This collaboration showcased CleverX's ability to recruit high-level, niche professionals efficiently, reinforcing its reputation as a trusted partner in high-stakes market research.

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