Caleb Ochieng

Established strong client relationships for increased customer loyalty and repeat business. Evaluated clients' needs and created plan of action to provide solutions. Provided exceptional customer service, addressing concerns promptly and professionally. Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy. Led sales team by example, set sales targets, and guided them to achieve exceptional results.

Collaborated with cross-functional teams to achieve project goals on time and within budget. We have improved customer satisfaction rates by 13% through proactive problem-solving and efficient complaint resolution. Supported the planning of special events such as product launches and investor visits. Developed strong client relationships through consistent communication and attentive service. Promoted and sold products and services, product range, and list of customers' accounts.